Check your order status

To track your order status or engage in a conversation with your store, kindly provide your email address and order number in the fields below.

Track your order status

Wonder what the status of your order is?
Check your order status here.

Frequently asked questions

Normally, our stores ship orders within an average of 48 hours; however, please note that our maximum processing time is 5 days. Therefore, every order is processed within 1-5 days. 

Once the order is shipped, you will receive an e-mail containing the tracking number, which will allow you to monitor the delivery progress closely. 

If you have any questions regarding the package, please engage in a chat with the store.

The return policy varies per store. The return policy for the sneakers you ordered is always displayed on the product page, store page, and ‘Confirm your order when your sneakers arrived’ email. The store will manage the return process for you and will handle your return request.

You can initiate contact with the store through our platform’s chat feature to facilitate the return. You can easily find the store in your confirmation email or through the Check your order page.

We’re sorry to hear that you want to cancel your order; the store had received the order successfully. You can initiate contact with the store through our platform’s chat feature to facilitate the cancel. You can easily find the store in your confirmation email or through the Check your order page.

Our stores are happy to assist you with your inquiry. You can initiate contact with the store through our platform’s chat feature. You can easily find the store in your confirmation email or through the Check your order page. 

Refunds are usually processed within 3 business days, though there may be occasional delays of up to 7 business days. If you haven’t received your refund within 7 business days, please reach out to WOOVIN support for assistance.

Additional questions

If you encounter a question or issue that cannot be resolved through the store’s available chat or if the store fails to respond within 24 hours (excluding weekends and official holidays), we encourage you to reach out to our dedicated customer support through [email protected].

> Get in contact with the WOOVIN Support Team

If you have questions specifically about your package, we advise reaching out directly to the store. You can find the store information in your confirmation email or through the Check your order page.

For answers to many common questions about WOOVIN, we recommend checking our our FAQ. This provides valuable insights, troubleshooting tips, and self-service solutions to help you resolve issues on your own

If the issue cannot be resolved by the store, or if your inquiry pertains to another matter on WOOVIN. Please get in contact with our dedicated customer support team through [email protected].

> Get in contact with the WOOVIN Support Team

If you wish to update your address, kindly reach out directly to the store. If you do not receive a reply from the store promptly, please contact our support team at [email protected]. Ideally, if the package has not yet been dispatched, the address modification should be a straightforward process. In the event that the package is already en route, collaborate with the store to find a resolution and streamline the addressing issue.

If your Track and Trace code is not working, please contact the store where you made the purchase. They will assist you in determining the status of your package and provide you with a functional Track and Trace code. If you need any further assistance from our team, please contact our dedicated support team at [email protected].

We’ve kept it simple! You can reach our store’s chat in multiple ways for your convenience.

  1. Product page:

If you wish to get in touch with a store, you can always contact the store through the chat button on the product page.

2. Check Your Order Page:

Enter your email and order number. Click on the chat button to go directly to the store page for assistance.

3. Directly on the Store page:

Go directly to the WOOVIN store. Click on the chat button and start a conversation instantly.