Service and verification
Buy with confidence
At Woovin, we place a high priority on the personal safety of our community members, whether they are buyers or sellers. We created tools and establish rules to continually improve our platform and ensure that it remains a safe and trustworthy place for transactions to take place.
Authentic Sneakers
All the sellers on Woovin, have been verified and went through a mandatory verification process. Each store is only allowed to offer authentic sneakers on our platform, and they confirm this for every pair they list for sale.
Additionally, we manage all orders, so when a customer places an order with us, the store will only receive the payment after the order has been correctly and properly fulfilled.
14-day Return Policy
If you're not satisfied with your sneakers, returning them is easy at Woovin.
Simply contact us through the Woovin store chat, and our team will assist you with the return process. Your satisfaction is our top priority.
Our support
You can reach out to us 24/7 and expect a reply within 24 hours. Our team will see every issue through to its resolution. For quick tips, visit the Help Center.
We act as an intermediary between the store and the customer. If there is a disagreement between both parties and you cannot resolve it, we are happy to help.