Privacy policy

1. Who we are
   WOOVIN is an online marketplace where independent stores sell sneakers and related products to customers.
   
   WOOVIN acts as:

   • Data Controller for the platform and customer relationship
   • Processor / Joint Controller with stores for order fulfillment
2. What data we collect
   We may collect and process the following personal data:
   
   Account & orders

   • Name
   • Email address
   • Phone number
   • Billing and shipping address
   • Order details

   Payments

   • Payment status and method
   • (Payments are processed via third-party providers such as Mollie; we do not store full payment details)

   Communication

   • Customer service interactions
   • Emails and support requests

   Technical data

   • IP address
   • Browser and device information
   • Cookies (see section 8)
3. Why we process your data
   We process personal data only for the following purposes:

   • To process and deliver orders
   • Customer service and communication
   • Payment processing and fraud prevention
   • Improving our platform and services
   • Compliance with legal obligations
4. Sharing of data
   We only share data where necessary:
   
   With stores

   • To fulfill your order
   • Stores receive only relevant order information

   With logistics partners

   • Such as DPD, UPS, GLS, Sendcloud

   With payment providers

   • To securely process payments

   With service providers

   • IT, hosting, and support tools

   We never sell personal data to third parties.
   
   WOOVIN operates as a marketplace. Stores are independently responsible for their own compliance with applicable data protection laws regarding the data they receive.
5. International data transfers
   If personal data is transferred outside the EU, we ensure appropriate safeguards, such as:

   • EU Standard Contractual Clauses (SCCs)
6. Data retention
   We do not retain personal data longer than necessary:

   • Order data: up to 7 years (legal obligation)
   • Account data: as long as the account is active
   • Support data: up to 2 years
7. Your rights
   You have the right to:

   • Access your personal data
   • Request correction of your data
   • Request deletion of your data
   • Object to processing
   • Request data portability

   Requests can be submitted to: [email protected]
8. Cookies
   WOOVIN uses cookies for:

   • Website functionality
   • Analytics (e.g. Google Analytics)
   • Marketing (where consent is given)

   You can manage cookies via your browser settings.
9. Security
   We take appropriate measures to protect your data, including:

   • SSL encryption
   • Secure servers
   • Restricted access to data
10. Changes
    WOOVIN may update this Privacy Policy. The latest version will always be available on the website.
11. Contact
    For any questions regarding this Privacy Policy:
    
    WOOVIN
    Boothstraat 2A, 3512 BW Utrecht
    [email protected]
    www.woovin.com