Privacy policy

Woovin is an online marketplace where independent stores sell sneakers and related products to customers.

Woovin acts as:

• Data Controller for the platform and customer relationship
• Processor / Joint Controller with stores for order fulfillment

We may collect and process the following personal data:

Account & orders

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details

Payments

• Payment status and method
• (Payments are processed via third-party providers such as Mollie; we do not store full payment details)

Communication

• Customer service interactions
• Emails and support requests

Technical data

• IP address
• Browser and device information
• Cookies (see section 8)

We process personal data only for the following purposes:

• To process and deliver orders
• Customer service and communication
• Payment processing and fraud prevention
• Improving our platform and services
• Compliance with legal obligations

We only share data where necessary:

With stores

• To fulfill your order
• Stores receive only relevant order information

With logistics partners

• Such as DPD, UPS, GLS, Sendcloud

With payment providers

• To securely process payments

With service providers

• IT, hosting, and support tools

We never sell personal data to third parties.

Woovin operates as a marketplace. Stores are independently responsible for their own compliance with applicable data protection laws regarding the data they receive.

If personal data is transferred outside the EU, we ensure appropriate safeguards, such as:

• EU Standard Contractual Clauses (SCCs)

We do not retain personal data longer than necessary:

• Order data: up to 7 years (legal obligation)
• Account data: as long as the account is active
• Support data: up to 2 years

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data
• Object to processing
• Request data portability

Requests can be submitted to: [email protected]

Woovin uses cookies for:

• Website functionality
• Analytics (e.g. Google Analytics)
• Marketing (where consent is given)

You can manage cookies via your browser settings.

We take appropriate measures to protect your data, including:

• SSL encryption
• Secure servers
• Restricted access to data

For any questions regarding this Privacy Policy:

Woovin
Boothstraat 2A, 3512 BW Utrecht
[email protected]
www.woovin.com