Woovin
Section A – Terms for Customers
Table of Contents
Store Agreement – Terms for Customers
Version: 1.0
Date: 2 June 2026
Article 1. Definitions
For the purpose of these Terms:
Woovin refers to Woovin B.V., the operator of the Platform.
Platform refers to the Woovin website, mobile applications and all related services operated by Woovin .
Customer refers to any individual or legal entity purchasing Products through the Platform.
Store or Seller refers to an independent verified business offering Products for sale through the Platform.
Order refers to a purchase submitted through the Platform by a Customer.
Product refers to any item offered for sale through the Platform by a Store.
Premium Verification Service refers to any optional authentication, inspection or verification service offered by Woovin .
Article 2. About Woovin
Woovin operates a digital marketplace connecting Customers with independent verified Stores offering sneakers, apparel, accessories and related Products.
Woovin provides the technological infrastructure necessary for Stores to offer Products and for Customers to purchase Products.
Unless explicitly stated otherwise, Woovin does not manufacture Products, own Products, act as seller of Products, take title to Products, or act as distributor or importer of Products.
All purchase agreements are concluded directly between the Customer and the Store offering the Product.
Woovin acts solely as an intermediary marketplace platform.
Article 3. Brand Disclaimer
Woovin is an independent resale marketplace.
Woovin is not affiliated with, endorsed by, sponsored by, authorized by or officially connected to any brand displayed on the Platform unless explicitly stated otherwise.
All trademarks, logos, trade names, product names and brand identifiers remain the property of their respective owners.
Article 4. Eligibility
Users must be at least eighteen (18) years old or have permission from a parent or legal guardian.
Users must provide accurate information and comply with these Terms.
Article 5. User Accounts
Users are responsible for account security, maintaining accurate information and all activity conducted through their account.
Woovin may suspend or terminate accounts involved in fraud, abuse, chargeback misuse or violations of these Terms.
Article 6. Marketplace Model
Stores remain responsible for listings, pricing, inventory, fulfillment and authenticity.
Woovin acts solely as an intermediary facilitating transactions.
Article 7. Intellectual Property
All intellectual property relating to the Platform remains the property of Woovin or its licensors.
Unauthorized use is prohibited.
Article 8. Platform Availability
Woovin does not guarantee uninterrupted access to the Platform and shall not be liable for temporary interruptions.
Article 9. Privacy
Use of the Platform is governed by the Woovin Privacy Policy.
Article 10. Authenticity
Woovin works with verified Stores and may implement verification measures, training programs, documentation requirements and spot checks.
These measures do not constitute an independent guarantee of authenticity.
Responsibility for authenticity remains with the Store.
Premium Verification Services constitute an additional control measure only and do not constitute certification, insurance or an unconditional authenticity guarantee.
Article 11. Prices
Prices are determined by Stores.
Woovin reserves the right to cancel Orders affected by obvious pricing errors and provide a full refund.
Article 12. Orders
Product availability may change before an Order is processed.
Woovin may cancel Orders due to stock discrepancies, fraud concerns, payment issues, technical errors or legal obligations.
Article 13. Shipping
Products are shipped by Stores using approved carriers.
Delivery estimates are indicative only and delays do not automatically entitle Customers to compensation.
Article 14. Delivery and Carrier Investigations
Woovin may investigate lost, damaged or disputed deliveries.
Customers agree to cooperate and provide requested information.
Woovin may rely on carrier evidence including tracking information, delivery scans, GPS information, photographs and signatures.
Article 15. Returns
Customers may return Products within the legally applicable withdrawal period.
Products must be returned unworn, unused, in original condition and with original packaging and accessories.
Article 16. Reviews and User Content
Reviews must be based on genuine experiences.
Woovin may remove false, misleading, abusive, discriminatory or unlawful content.
Article 17. Refunds
Refunds may be issued for approved returns, cancelled Orders, confirmed lost shipments or other circumstances determined by Woovin .
Refunds are processed via the original payment method.
Article 18. Fraud Prevention and Chargebacks
Woovin may conduct fraud screening and request additional verification.
Woovin reserves the right to contest fraudulent or abusive chargebacks and restrict accounts involved in such activity.
Section B – Stores
Table of Contents
Store Agreement – Terms for Stores
Version: 1.0
Date: 2 June 2026
Article 1 – Definitions
In this Section B, the terms below are used as follows:
Platform: the Woovin online marketplace on which independent Stores may offer products to Customers.
Woovin : the operator of the Platform and facilitator of transactions between Stores and Customers.
Store: the independent professional seller that offers or sells products through the Platform.
Customer: the natural person or legal entity that orders an Item through the Platform.
Item: any product offered or sold by a Store through the Platform.
Listing: the product listing of an Item on the Platform, including price, size, photo, description, condition, delivery time and Store information.
Authentication Protocol: the protocol for inspection, documentation and assessment of Items established by Woovin , whether or not together with external authentication specialists.
Academy: the facilitated training and knowledge programme for Stores and staff involved in purchasing, inspection, authentication or sales.
Premium Verification Service: an optional additional verification or assessment service that may be offered to Customers as an additional layer of control.
Notice & Action procedure: the procedure by which reports of allegedly illegal or infringing content or products are received, assessed and followed up.
Article 2 – Role of Woovin as a marketplace
2.1 Woovin operates an online marketplace on which independent Stores may offer and sell Items to Customers. Woovin facilitates the technical, commercial, communication-related and payment-related infrastructure of the Platform.
2.2 The purchase agreement is concluded between the Customer and the relevant Store. Woovin is not a party to the purchase agreement, unless expressly agreed otherwise in writing.
2.3 Woovin does not act as owner, seller, reseller, distributor, importer, manufacturer, general authentication body or certifying authority of Items offered by Stores.
2.4 The publication, processing, monitoring, support, intermediation, quality control, documentation request, temporary blocking or removal of a Listing by Woovin does not constitute a confirmation, guarantee, approval or certification of the authenticity, origin, quality, availability or conformity of the relevant Item.
2.5 Woovin may offer general platform guidelines, authenticity documentation, training material, market information, tools, checks or additional services to promote the safety and reliability of the Platform. This support is without prejudice to the Store's independent responsibility.
Article 3 – Access and accreditation requirements
3.1 The Store is only eligible for admission to the Platform if it has:
a valid registration in the Trade Register of the Chamber of Commerce (KvK) or a foreign equivalent;
a valid VAT registration where fiscally required;
a verified identity of the authorized representative through the KYC flow set up by Woovin , including Veriff or a comparable verification provider;
at least one positive reference or demonstrable trading history in the relevant product category;
current contact, company and operational details.
3.2 Woovin may require, among other things, supplier information, trading history, references, additional identity documentation, payment information or proof of stock.
3.3 Woovin reserves the right to refuse an application without giving reasons. A rejection gives the applicant no right to damages, compensation or admission at a later time.
3.4 The Store informs Woovin immediately of changes in ownership structure, management, signing authority, VAT status, trade name, registered address, relevant permits, operational setup or other information that may be relevant to the reliability of the Store.
3.5 Woovin may make admission, selling rights, payouts or the visibility of Listings dependent on periodic re-verification or additional compliance checks.
Article 4 – Ongoing verification and account integrity
4.1 Each Store account must represent a verified business entity or authorized seller. The use of multiple identities, incorrect information, hidden UBO structures or multiple seller identities under one account without permission is prohibited.
4.2 The Store always provides correct, complete and up-to-date information to Woovin . Incorrect, misleading or incomplete information constitutes a serious breach.
4.3 Woovin may request additional documentation where necessary for legal, fiscal, contractual, payment provider, DSA, consumer law, fraud or internal compliance obligations.
4.4 Failure to provide requested information in time may lead to restriction of selling rights, temporary blocking of Listings, suspension of payouts or termination of the Store account.
Article 5 – Products and condition standards
5.1 Products offered through the Platform are listed and sold by independent Stores. Unless explicitly stated otherwise on the product page, all Items must meet the condition standards below.
5.2 Items must be brand new, unused and in the same condition as originally supplied by the manufacturer. Items may not be worn, used or modified in a way that affects their new condition.
5.3 Items may not show visible signs of use or prior wear, including but not limited to creases, dirt, scuff marks, stains, odour, wear or other indications that the Item has previously been worn or used.
5.4 The outsole and insole of shoes must be clean and free of wear. Soles may not show signs of outdoor use or damage indicating prior use.
5.5 Items must be delivered complete with all original parts supplied by the manufacturer with the Item, including, where applicable, the original shoe box or packaging, original laces, hang tags, product labels, dust bags, protective bags, accessories and extra items.
5.6 Where applicable, the Item must be delivered with original packaging. The packaging must be intact and suitable for safe shipping and normal resale.
5.7 If an Item does not meet these condition standards, the Item may be regarded as non-conforming. The Customer may then be entitled to return, refund, repair, replacement or another appropriate solution in accordance with applicable law and the platform terms.
5.8 The Store bears all damage, costs, return costs, compensation, chargebacks and other consequences arising from the delivery of an Item that does not meet these condition standards.
Article 6 – Store authenticity warranty
6.1 The Store warrants, per Item, that it:
is authentic and produced by or on behalf of the original brand owner;
originates from a legitimate source;
is not a counterfeit, replica, fake product, B-grade replica, unauthorized sample, unauthorized custom or third-party modified Item;
matches the description, sizing, SKU, photos, condition and other information in the Listing;
does not infringe any unlicensed intellectual property rights of third parties.
6.2 The Store holds verifiable proof of origin per Item, such as an invoice, supplier statement, proof of purchase, import documentation or other reasonable proof of legitimate origin.
6.3 The Store makes this documentation available at Woovin first request within 48 hours, unless Woovin sets a shorter period due to urgency, a report from a brand owner, a payment provider claim, a consumer complaint or a legal obligation.
6.4 In the event of reasonable doubt about the authenticity of an Item, the Store is obliged not to list the Item, to immediately remove or pause an already published Listing, and to inform Woovin directly through the support or compliance function designated by Woovin (info@woovin.com).
6.5 The Store acknowledges that the market for counterfeit products is continuously evolving and that, even when reasonable inspection and authentication methods are applied, not every risk of an incorrect authenticity assessment can be fully excluded. However, responsibility for authenticity remains fully and exclusively with the Store.
6.6 The use of documentation, training, protocols, control systems, software, external authentication services, the Premium Verification Service or other tools provided by Woovin does not release the Store from its independent duty of investigation and responsibility.
6.7 The Store may not rely on admission to the Platform, completion of training, publication of a Listing, prior sales, prior payouts, support by Woovin or a premium check as evidence that Woovin has guaranteed or assumed the authenticity of an Item.
Article 7 – Prohibition on counterfeit and infringing products
7.1 Offering, trading, having offered, supplying or holding in stock for sale through the Platform of non-authentic Items is expressly and unconditionally prohibited.
7.2 Violation of this prohibition is regarded as a material breach in the performance of the agreement and may lead to immediate suspension, blocking of payouts, removal of Listings, termination of the agreement and recovery of damages.
7.3 The Store acknowledges that offering or trading counterfeits may have civil and criminal consequences, including under Article 337 of the Dutch Criminal Code. Woovin is entitled to file a report or share information with competent authorities where there is cause to do so.
7.4 The Store may not offer products whose origin, distribution channel, authenticity, trademark status or condition is reasonably doubtful.
Article 8 – Inspection obligation and authentication protocol
8.1 The Store applies an inspection procedure per Item prior to publication of the Listing and prior to shipment to the Customer.
8.2 Woovin may establish category-specific or model-specific Authentication Protocols, whether or not together with external authentication specialists. Once a protocol has been made known to the Store, the Store is required to follow this protocol for each relevant Item.
8.3 Until a specific Authentication Protocol enters into force, the Store applies and documents its existing inspection procedure per Item.
8.4 The Store cooperates with spot checks, mystery shopping, test orders, documentation audits and other checks by Woovin or a third party designated by WOOVIN.
8.5 Woovin may impose additional documentation requirements per brand, model, price range, risk category or sales volume, including professional documentation, SKU-specific check points, photo obligations or mandatory external verification.
8.6 If the Store cannot demonstrate that it has carried out the required inspection, Woovin may treat the Item as high-risk or insufficiently substantiated and take appropriate measures.
Article 9 – Training and knowledge obligation
9.1 The Store declares that it has sufficient knowledge, experience and internal procedures to carefully assess the authenticity and condition of the Items offered.
9.2 Woovin may facilitate or designate a mandatory training programme, including the Academy. This programme may be developed with an external authentication specialist and may consist of general, category-, brand-, model- or risk-specific modules.
9.3 Once a training programme is operational, the Store completes it within the period set by Woovin . The Store provides certificates or other proof of participation for each staff member actually involved in purchasing, inspection, authentication, listing management or shipping.
9.4 Annual or periodic re-accreditation may be made mandatory. A missing, expired or revoked certificate may be grounds for suspension of the Store account or restriction of selling rights until re-accreditation has been completed.
9.5 Training costs, certification costs and any costs for re-accreditation are borne by the Store, unless agreed otherwise in writing.
9.6 Training, manuals, documentation and certifications are intended solely as a supporting tool. Their completion does not constitute approval of individual Items and does not guarantee that an Item is authentic.
9.7 The Store remains at all times independently responsible for every authenticity assessment, regardless of participation in or completion of a programme facilitated by Woovin .
Article 10 – Premium Verification Service and additional layers of control
10.1 Woovin may optionally offer Customers a Premium Verification Service. This service consists of an additional assessment or verification step by Woovin , a Store, a logistics partner or an external authentication specialist designated by Woovin .
10.2 The Premium Verification Service is an additional layer of control and not an absolute guarantee, certification, insurance or indemnity of the authenticity, conformity, origin or legal admissibility of the Item.
10.3 The Store remains fully responsible for the authenticity, origin, condition and conformity of every Item, even if a Customer uses the Premium Verification Service or if an Item has undergone an additional check.
10.4 Woovin may temporarily hold an Item covered by the Premium Verification Service, have it inspected, request additional documentation, pause shipment, cancel the order or return the Item to the Store where there is cause to do so.
10.5 If, during or as a result of a Premium Verification Service, doubt arises about authenticity, condition, origin, sizing, product information or conformity, the Store bears all reasonable costs and consequences thereof, including return costs, investigation costs, compensation, refund, chargeback costs, administrative costs and any damage.
10.6 The Store will not make marketing claims implying that Woovin or the Premium Verification Service provides an absolute authenticity guarantee, unless Woovin gives prior written consent.
Article 11 – Listings, prices and presentation
11.1 The Store is responsible for the content of its Listings, including the accuracy of price, description, photos, sizing, SKU, delivery time, stock status, condition and any deviations.
11.2 The Store may not post misleading, incorrect, inappropriate, infringing or incomplete content.
11.3 Prices are determined independently by the Store. Woovin may offer general guidelines, market indications or technical tools, but does not determine the individual selling price of Items.
11.4 Because prices are determined by Stores, Woovin cannot guarantee that a cancelled or unfulfillable Item will later be available again at the same price.
11.5 Woovin may remove, hide, restrict, correct or pause Listings if they do not comply with the terms, platform guidelines, legal obligations, trademark rights, consumer law requirements or internal risk assessments.
11.6 The removal, restriction or correction of a Listing gives the Store no right to damages, compensation for lost profit or other compensation.
Article 12 – Orders, payment and escrow
12.1 Orders are concluded between Customer and Store through the Platform. Woovin facilitates the transaction, communication and payment processing but is not a party to the purchase agreement between Customer and Store.
12.2 After receiving an order, the Store is responsible for checking the availability, authenticity, condition, sizing, packaging and timely shipment of the Item.
12.3 The purchase amount may be held by Woovin or a payment provider on behalf of the parties involved until successful delivery, return processing, complaint handling, fraud assessment or another relevant check has been completed.
12.4 Woovin may cancel orders or intervene where necessary to protect Customers, Stores, brand owners, payment providers, carriers or the integrity of the Platform.
12.5 Woovin may suspend or offset payouts in the event of reasonable doubt about authenticity, non-conformity, fraud, returns, chargebacks, brand notices, payment provider claims, outstanding penalties, compensation or breach of the agreement.
12.6 If an order is cancelled before shipment by Woovin or by the Store, the Customer receives a refund via the original payment method, to the extent the amount has been received by Woovin or its payment provider and is available for refund.
Article 13 – Shipping and logistics responsibilities
13.1 The Store ships Items directly to the Customer within the processing period indicated on the Listing or in the Store dashboard, unless agreed otherwise in writing.
13.2 The Store uses only carriers approved or accepted by Woovin and provides correct track & trace information.
13.3 The Store is responsible for safe, suitable and professional packaging, including double boxing for sneakers or other products where the original packaging must remain protected.
13.4 The Store informs Woovin immediately of delays, stock errors, loss, transport damage, address problems, failed pickup attempts or other issues that may affect delivery.
13.5 The risk of damage, loss, incorrect delivery or late delivery remains with the Store until physical receipt by the Customer, subject to mandatory legal provisions or differing written arrangements.
13.6 Delays, errors or shortcomings in the fulfilment process of the Store, its suppliers, fulfilment partners or logistics partners are at the expense and risk of the Store.
Article 14 – Delivery, carrier investigations and evidence
14.1 Woovin may assist with carrier investigations if a parcel appears to be lost, damaged, delayed, incorrectly delivered or disputed.
14.2 The Store provides, at first request, all necessary shipping documentation, including proof of shipment, labels, photos of packaging, weight information, proof of pickup, invoices, communication with carriers and other supporting evidence.
14.3 If a carrier requires additional documentation or statements, the Store cooperates fully within the period set by Woovin .
14.4 If a carrier investigation leads to a refund, compensation, claim rejection, claim award or another outcome financially related to the Store's performance, Woovin may offset the consequences thereof against payouts to the Store.
Article 15 – Customer service, returns and warranties
15.1 The Store complies with Woovin General Terms for Customers and with all applicable mandatory consumer law.
15.2 Returns based on the right of withdrawal are processed by the Store within the statutory periods. Refunds run through Woovin payment or escrow process to the extent the payment was facilitated through Woovin .
15.3 The Store bears the risk of non-conformity of the delivered Item, including but not limited to wrong size, wrong version, damage, missing parts, used condition, incorrect product information or doubt about authenticity.
15.4 Woovin acts as an intermediary in disputes between Customer and Store. In situations where Woovin deems this necessary for consumer protection, platform integrity, payment provider obligations or reputation protection, WOOVIN may independently decide on a refund, compensation, return acceptance or another solution at the Store's expense.
15.5 The Store reimburses Woovin for all reasonable costs arising from complaints, returns, chargebacks, non-conformity, missing documentation or shortcomings of the Store.
15.6 If the Store delivers an incorrect, different, non-conforming or otherwise wrong Item, as a result of which the Customer is entitled to return, cancellation, a full refund or any other remedy, the Store shall be responsible for all resulting costs and financial consequences. This includes, but is not limited to, return costs, shipping costs, chargeback costs, administrative costs, compensation, as well as the service fees, transaction fees or commissions charged by Woovin to the Store and/or Customer for facilitating the relevant transaction, which cannot be retained as a result of the return or full refund. Woovin shall be entitled to offset these amounts against existing or future payouts to the Store.
Article 16 – Abuse, fraud and platform integrity
16.1 Woovin may monitor transactions, Listings, communication, payouts and account behaviour for fraud prevention, compliance, platform security, consumer protection and protection of brand owners.
16.2 Woovin may delay, block or cancel orders where fraud, abuse, artificial price manipulation, identity abuse, chargeback abuse, collusion or other irregularities are suspected.
16.3 The Store cooperates with fraud investigations and provides all reasonably requested documentation within the set period.
16.4 Fraud, deception or deliberately incorrect information constitutes a serious breach and may lead to immediate termination.
Article 17 – Notice & Action, notice & takedown and third-party reports
17.1 Woovin operates a Notice & Action procedure for reports of allegedly illegal, infringing, misleading or otherwise unlawful content or products, including reports from brand owners, Customers, regulators, payment providers, carriers or other third parties.
17.2 The Store cooperates fully, timely and unconditionally with this procedure.
17.3 In the event of a report concerning a Listing or Item of the Store, the Store provides all relevant documentation within 48 hours of the request, including proof of origin, inspection evidence, supplier information, authentication reports, photos and correspondence. Woovin may apply a shorter period if the nature of the report so requires.
17.4 Woovin is entitled to immediately take a Listing or Store account offline, block, restrict, pause or remove it if:
a brand owner or authorized party makes a sufficiently concrete report;
a Customer submits a plausible complaint;
an external authentication specialist expresses doubt;
a payment provider, carrier, regulator or law enforcement agency requests information or raises concerns;
Woovin itself has reasonable doubt about authenticity, origin, conformity or lawfulness;
requested documentation is not provided in time or is insufficient.
17.5 Such a measure does not constitute a definitive determination that an Item is non-authentic or unlawful and gives the Store no right to damages, compensation for lost profit or other compensation.
17.6 Non-cooperation within the set period justifies the immediate removal of the relevant Listing, suspension of payouts and suspension or termination of the Store account.
17.7 Woovin may share information about the report, the Store, the Listing, the Item and the available documentation with brand owners, authorized representatives, payment providers, carriers, regulators, law enforcement agencies or legal advisers to the extent this is necessary or justified for investigation, enforcement, compliance or protection of rights and interests.
Article 18 – Duty to report suspicious sources and suppliers
18.1 If the Store becomes aware of facts or circumstances that may raise doubt about the authenticity, origin, reliability or lawfulness of a supplier, intermediary, batch of stock or Item, it notifies Woovin immediately.
18.2 In that case, the Store temporarily ceases offering and selling Items originating from the relevant source until further investigation has taken place and Woovin gives permission to resume.
18.3 The Store provides, at first request, information about the relevant supplier, chain of origin, transactions, invoices, communication and Items involved.
18.4 Withholding information about suspicious sources or earlier authenticity problems constitutes a serious breach.
Article 19 – Sanctions and zero-tolerance policy
19.1 Woovin operates a zero-tolerance policy regarding counterfeit products and serious authenticity risks.
19.2 Upon establishing, or upon sufficiently plausible indication of, a counterfeit Item, serious documentation defects, fraud, deception or non-cooperation, Woovin is entitled, without prior warning, to:
remove or block Listings;
cancel orders;
refund Customers;
suspend or offset payouts;
temporarily suspend and evaluate the Store account;
provide information to brand owners, payment providers, regulators or law enforcement agencies;
recover damage, costs, penalties and compensation from the Store.
19.3 For less serious violations, Woovin may apply a graduated sanction policy, including a warning, mandatory training, removal of Listings, temporary restriction of selling rights, temporary suspension or permanent termination.
19.4 Woovin is not obliged to apply the graduated sanction policy where there are serious, systematic, intentional or reputationally sensitive violations.
19.5 Suspension, restriction or termination on the basis of this article gives the Store no right to damages.
Article 20 – Indemnification and recovery of damages
20.1 The Store fully, unconditionally and irrevocably indemnifies Woovin against all third-party claims, including from brand owners, Customers, consumer organisations, payment providers, carriers, regulators and law enforcement agencies, that arise directly or indirectly from:
the delivery or offering of non-authentic Items by the Store;
infringement of intellectual property rights of third parties;
incorrect, misleading or incomplete statements regarding origin, condition, availability or authenticity;
breach by the Store of consumer law, fiscal, privacy, product safety or other legal obligations;
breach by the Store of this agreement or platform guidelines.
20.2 The indemnification includes, among other things, damages, penalties, lawyer's fees, litigation costs, investigation costs, expert costs, periodic penalty payments, recall costs, customer compensation, chargeback costs, administrative costs, reputation restoration costs and costs of communication with brand owners, regulators or payment providers.
20.3 If a violation leads to reputational damage, loss of business relationships, increased compliance costs, stricter payment provider checks, restriction of platform functionality or other platform damage, the Store is obliged to compensate this damage in full to the extent permitted by law.
20.4 Woovin informs the Store as soon as possible of an incoming claim, unless this is not possible or desirable due to legal obligations, the interests of the investigation or the protection of third parties.
20.5 If the Store does not take over the defence within 10 working days in a manner that Woovin reasonably considers sufficient, Woovin is entitled to respond, settle or take measures independently and to recover the full costs from the Store.
20.6 The indemnification obligation remains in force after termination of the agreement for facts, Listings, sales or conduct that occurred during the term.
Article 21 – Liability
21.1 The Store is liable for all damage that Woovin , Customers or third parties suffer as a result of an attributable breach, unlawful act, non-conformity, infringement or breach of this agreement by the Store.
21.2 Woovin is liable to the Store only for direct damage resulting from intent or deliberate recklessness of Woovin or its managers.
21.3 To the extent permitted by law, Woovin liability is limited to the amount of commission that WOOVIN received from the relevant Store in the 12 months prior to the event causing the damage.
21.4 Woovin 's liability for indirect damage, consequential damage, reputational damage, loss of profit, loss of turnover, loss of goodwill, missed opportunities, lost sales, business interruption or immaterial damage is excluded to the extent permitted by law.
21.5 No provision limits liability to the extent that limitation is not permitted by law.
Article 22 – Payouts, costs, penalties and offsetting
22.1 Woovin collects or facilitates payments on behalf of Stores through the Platform or through payment providers. Payouts to the Store take place after an order has been marked by the Platform as completed or eligible for payout.
22.2 Payout periods are indicative and not guaranteed. Delays may arise due to payment provider processing, bank delays, fraud checks, returns, chargebacks, technical issues, compliance checks or ongoing investigations.
22.3 Woovin may automatically deduct from or offset against payouts service costs, transaction costs, commission, shipping costs, penalties, compensation, chargeback costs, investigation costs, training costs and other amounts due.
22.4 For every 50 successfully completed orders, a Store may cancel one order without penalty, unless there is abuse, intent, structural breach or another serious reason. Above this exemption, Woovin may apply a penalty of EUR 20 per cancelled order or 5 percent of the order value, whichever is higher.
22.5 Woovin may take stricter measures in the event of high cancellation rates, shipping delays, multiple deadline extensions, complaints, authenticity reports or other performance problems.
Article 23 – VAT, taxes and administration
23.1 The Store is solely responsible for compliance with all applicable tax and VAT regulations in the jurisdictions in which it operates or sells.
23.2 By selling products through the Platform, the Store confirms that it understands and complies with its national and international tax obligations.
23.3 The Store remains fully responsible for correct VAT registration, VAT returns, reporting, invoicing, tax documentation and financial administration of sales through the Platform.
23.4 Woovin may request VAT numbers, business registration documents, tax identification numbers or other tax-related documentation. Non-compliance or failure to provide documentation may lead to suspension of payouts, restriction of selling rights or removal from the Platform.
23.5 If Woovin suffers damage or incurs costs due to an error, omission or incorrect tax information of the Store, the Store compensates this damage and these costs in full.
Article 24 – Privacy and personal data
24.1 In performing the agreement, the parties process personal data of Customers, Stores and representatives. Each party is independently a data controller for its own processing, unless agreed otherwise in writing.
24.2 The Store processes personal data only insofar as necessary for the performance of the purchase agreement, customer service, shipping, return processing, legal obligations or other permitted purposes.
24.3 The Store implements appropriate technical and organisational measures to secure personal data in accordance with the GDPR and other applicable regulations.
24.4 The Store reports data breaches, unauthorized access or unlawful processing relating to Woovin data to Woovin immediately.
24.5 The Store may not use Customers' personal data for its own marketing, remarketing, direct sales or communication outside the Platform, unless there is an independent legal basis and the required consent for this.
Article 25 – Confidentiality
25.1 The parties undertake to keep strictly confidential all confidential information they receive in the context of the agreement.
25.2 Confidential information includes, among other things, commercial terms, technical specifications, authentication protocols, training material, customer and order information, platform data, compliance correspondence, risk assessments and investigation information.
25.3 The Store may not copy, publish, resell, share with third parties or use outside the Platform any authentication protocols, training material, internal guidelines and compliance information of Woovin without prior written consent.
25.4 The confidentiality obligation remains in force for five years after termination of the agreement, or longer for information that remains confidential by its nature.
Article 26 – Intellectual property and content
26.1 All intellectual property rights in the Platform, software, documentation, training material, protocols, trademarks, trade names, layouts, designs and other materials of Woovin are vested in Woovin or its licensors.
26.2 The Store grants Woovin a non-exclusive, worldwide, royalty-free licence to use content uploaded by the Store, including photos, descriptions and product information, for the Platform, customer service, marketing, promotion, compliance, dispute handling and improvement of services.
26.3 The Store warrants that the uploaded content does not infringe the rights of third parties and indemnifies Woovin against claims in connection therewith.
26.4 Woovin may remove, adjust or restrict content if it is incorrect, misleading, infringing, risky or in conflict with platform guidelines.
Article 27 – Term, suspension and termination
27.1 The agreement is entered into for an indefinite period and takes effect on the date of signing, digital acceptance or activation of the Store account.
27.2 Both parties may terminate the agreement subject to a notice period of 30 calendar days, unless agreed otherwise.
27.3 Woovin may immediately suspend or terminate the agreement or selling rights in the event of:
reasonable suspicion of offering or supplying counterfeits;
a substantiated report from a brand owner with sufficiently concrete indications;
non-cooperation with documentation requests, training, audits or investigations;
fraud, deception, identity problems or payment provider issues;
repeated or serious breach of the agreement;
bankruptcy, suspension of payments, business closure or loss of relevant registration.
27.4 Suspension or termination is without prejudice to outstanding payment, indemnification, confidentiality, documentation, return, complaint and compensation obligations.
27.5 Obligations that by their nature continue to apply after termination, including indemnification, confidentiality, liability, cooperation with investigations and payment of outstanding amounts, remain fully in force.
Article 28 – Assignment, subcontracting and amendments
28.1 The Store may not assign its rights and obligations under the agreement without Woovin 's prior written consent.
28.2 Woovin may assign rights and obligations to a group company, legal successor or acquirer of the Platform, provided the Store is notified in good time.
28.3 The Store remains responsible for the conduct of staff, auxiliary persons, fulfilment partners, suppliers, subcontractors and other third parties it engages in carrying out sales through the Platform.
28.4 Woovin may amend the terms unilaterally subject to a reasonable notice period. In the event of material changes, the Store has the right to terminate the agreement before the change takes effect, unless the change is necessary due to legislation, security, fraud, DSA obligations, consumer protection or urgent platform interest.
Article 29 – Force majeure
29.1 Woovin is not liable for delays, shortcomings or unavailability caused by circumstances beyond its reasonable control, including outages, cyber incidents, transport disruptions, strikes, government measures, payment provider outages, internet failures, natural disasters, war, pandemic or other force majeure situations.
29.2 Force majeure is without prejudice, as far as possible, to the Store's obligation to cooperate, provide information, handle complaints, process returns and mitigate damage.
Article 30 – Applicable law and disputes
30.1 Dutch law applies to the agreement and these terms.
30.2 Disputes are first resolved through reasonable consultation. If the parties do not reach a solution within 30 days, the dispute is submitted exclusively to the competent court in Amsterdam, unless mandatory law provides otherwise.
30.3 Woovin remains entitled to seek interim measures, evidentiary attachment, cessation of infringement or other urgent measures before any competent court.
Article 31 – Final provisions
31.1 If a provision is null and void or is annulled, the remaining provisions remain fully in force. The parties replace the null, void or annulled provision with a valid provision that approximates its purport as closely as possible.
31.2 Notices to Woovin are made in writing via info@woovin.com, unless Woovin designates another channel. Notices to the Store are made via the contact address provided by the Store, the Store dashboard or another communication channel used by Woovin .
31.3 Annexes, platform guidelines, Authentication Protocols, training requirements, dashboard terms and additional policy documents form an integral part of the agreement once they have been made available to the Store or accepted by the Store.
31.4 In the event of a conflict between these Store terms and general platform guidelines, these Store terms prevail, unless a later specific arrangement expressly provides otherwise.
Section C – Brands, IP & Rights Holders
Table of Contents
Brands, IP & Rights Holders
Date: 2 June 2026
Article 1 – Independent marketplace and no official brand relationship
Woovin operates an independent online marketplace platform on which independent Stores offer Products to Customers. Woovin is not an official dealer, distributor, agent, franchisee, licensee, representative or partner of the brands whose products are offered on the Platform, unless Woovin expressly states this in writing.
The offering or display of branded products on the Platform does not imply that any commercial, contractual or official relationship exists between Woovin and the relevant brand owner.
Woovin does not use brand names, logos, model names or product designations to create the impression that Woovin is authorized, sponsored, recognized or approved by a brand owner. Where brand names or product designations are used, this is done solely to identify the relevant products correctly and intelligibly.
Article 2 – Descriptive and necessary use of trademarks
To the extent that brand names, trade names, logos, product names, model names, SKUs, colour codes, size designations or other brand-related designations are displayed on the Platform, this is done solely for descriptive, informative and identifying purposes.
Such use is necessary to make clear to Customers which product is offered by an independent Store and to prevent confusion regarding model, size, colourway, version or product variant.
Woovin does not use brand-related designations as an indication of origin for its own services and claims no ownership, licence or exclusive right to trademarks, logos, product names or other intellectual property rights of third parties.
Article 3 – No prejudice to trademark rights
Woovin acknowledges and respects the intellectual property rights of brand owners, including trademark rights, trade name rights, copyrights, design rights and other protected rights.
This Section C is not intended to restrict or dispute the rights of brand owners. On the contrary, Woovin seeks to provide a transparent and careful framework for legitimate resale and for the effective handling of notices from brand owners.
If a brand owner believes that certain content, a listing, product display or sales activity on the Platform infringes its rights, the brand owner may report this through the notice & action procedure made available by Woovin .
Article 4 – EEA exhaustion and legitimate resale
Woovin assumes that the resale of authentic products within the European Economic Area is in principle permitted where the relevant products have been placed on the market within the EEA by or with the consent of the brand owner and there is no valid reason for the brand owner to oppose further commercialization.
Woovin takes reasonable measures to facilitate only the legitimate resale of authentic products. However, Woovin cannot independently establish the full distribution chain or origin history of every individual product prior to publication.
If a brand owner argues, with reasons, that a product does not fall under the principle of exhaustion, for example due to an origin outside the EEA, a changed or deteriorated condition, unauthorized modification or another legitimate reason, Woovin will carefully investigate the notice and take appropriate measures where necessary.
Article 5 – Product display, images and content
Product information on the Platform is intended to inform Customers factually and correctly about the product offered, including brand, model, size, colourway, condition, price and availability.
Woovin may use product information supplied by Stores, its own product data, catalogue data, market information or other sources to display products in an intelligible and consistent manner.
Woovin strives to design product displays in such a way that no confusion arises about Woovin 's role and that no impression is created of official brand communication, brand authorization or a direct sale by the brand owner.
Article 6 – No official guarantee, certification or brand verification
A product listing on the Platform, an internal check, an additional verification, a premium service, a quality check or an assessment supported by Woovin does not constitute an official brand guarantee, brand certification or statement on behalf of the brand owner.
Woovin uses any terms such as authentication, verification, check, premium verification or quality control solely as a designation for additional platform-internal or external control moments within the resale process.
Such services may not be construed as confirmation that a brand owner has approved the product, the sale, the listing, the Store or Woovin .
Article 7 – Premium Verification Service
Woovin may optionally offer Customers a Premium Verification Service. This service is intended as an additional layer of control for Customers who want extra assurance within the purchase process on the Platform.
The Premium Verification Service does not mean that Woovin acts as an official brand representative, certifying brand party, licensee or authentication authority appointed by the brand owner.
In communications about the Premium Verification Service, Woovin will make clear that this concerns an additional platform service and not an official verification or guarantee from the relevant brand.
Article 8 – Notice & action for brand owners
Woovin operates a notice & action procedure for reports of allegedly infringing or unlawful content, including reports from brand owners or their authorized representatives.
A report should be as specific as possible and should preferably contain: the identity of the reporting party, evidence of authority to represent where applicable, the specific URL or listing to which the report relates, a substantiated explanation of why there would be infringement or unlawfulness, and relevant supporting evidence.
Upon receipt of a sufficiently substantiated report, Woovin will assess the report carefully and expeditiously. Depending on the circumstances, Woovin may request additional information, temporarily restrict the relevant listing, take it offline or remove it, and inform the parties involved of the measures taken.
Article 9 – No acknowledgement of liability when taking measures
Temporarily restricting, taking offline, modifying or removing a listing in response to a report, internal investigation or precautionary measure does not constitute an acknowledgement that Woovin has acted unlawfully or that the relevant report is substantively correct.
Woovin reserves the right to take precautionary measures to protect Customers, brand owners, Stores and the integrity of the Platform, without thereby acknowledging liability or fault.
Woovin may take measures as soon as, in its reasonable judgment, there is cause to do so, even where it has not yet been definitively established whether infringement, counterfeiting or another unlawful act has actually occurred.
Article 10 – Cooperation with brand owners
Woovin is open to reasonable cooperation with brand owners to prevent and combat counterfeiting, misleading listings, unauthorized use of trademarks or other infringements.
Woovin may provide brand owners with a suitable reporting channel and may, where reasonable and legally permitted, share information that is necessary to assess a specific report or support a concrete investigation.
In doing so, Woovin will take into account applicable privacy legislation, commercial confidentiality, proportionality and the rights of the Stores and Customers involved.
Article 11 – Use of brand logos and visual brand indicators
Woovin uses brand logos or other visual brand indicators only insofar as this is necessary, proportionate and descriptive for the identification of products or categories on the Platform.
Woovin will not use brand logos in a manner that could reasonably create the impression of sponsorship, official cooperation, authorization or approval by the brand owner, unless a separate written agreement exists for this purpose.
If a brand owner objects to a specific manner of logo or trademark use, Woovin will carefully assess this objection and, where necessary, adjust the presentation.
Article 12 – Marketing, SEO and external communication
Woovin may refer to brands, models or product names in marketing, SEO, editorial content, product pages, email communication and advertisements where this is necessary to describe products or product categories.
Woovin will design such references in a way that makes clear that Woovin is an independent marketplace platform and not an official brand partner, dealer, distributor or licensee, unless this has been expressly agreed in writing.
Woovin avoids communication that suggests that brand owners have approved, sponsored or certified Woovin , Stores on the Platform or specific listings.
Article 13 – Contact point for brand owners
Brand owners and their authorized representatives may submit reports concerning alleged infringement, counterfeiting, misleading product display or unauthorized use of trademarks through the contact channel made available by Woovin .
For legal notices, Woovin has a specific email address, info@woovin.com.
Recommended platform disclaimer - see Trademarks
Woovin is an independent online marketplace platform for the resale of products by independent Stores. Woovin is not an official dealer, distributor, licensee or partner of the brands mentioned on the Platform. Brand names, logos, model names and other brand designations are used solely to identify and describe products correctly. All trademarks belong to their respective owners.