Advice and Answers from the WOOVIN Team
Frequently Asked Questions
Buying on WOOVIN
Questions Related to Buying
At WOOVIN, you can purchase a wide range of exclusive sneakers, both brand new and previously worn. We are constantly following the latest trends and adding new sneakers to our platform based on the interests of our community. Whether you are looking for the latest releases or classic models, you can find them here.
Yes, when you pay through WOOVIN, our mandatory Buyer Protection is applied to your order, which helps ensure safe payments, gives you the right to claim a refund, and provides access to customer support.
No, as a buyer, you do not need to have a membership on our platform and it is completely free to use. We do not charge transaction costs to our buyers because our aim is to provide a seamless and enjoyable experience for all our buyers, making it easy for you to find and purchase the products you like.
At WOOVIN, we value trust and safety on our platform. To ensure this, we have partnered with Veriff, a trusted identity verification service, to verify the identity of every seller on our platform. This means that every seller has been verified using their national identity, providing assurance to our buyers that they are dealing with legitimate individuals.
We take the safety of our buyers seriously, which is why we have a zero-tolerance policy for malicious sellers. Any seller found engaging in fraudulent activities will be immediately banned from our platform for life and reported to the relevant authorities. By doing this, we are able to maintain a high level of integrity and trust on our platform, ensuring a safe and secure buying experience for all our users.
Yes, whether or not you can cancel your purchase is dependent on each seller’s individual policies. We recommend that you check the seller’s cancellation policy before making a purchase to understand your options in the event that you need to cancel your order. Some sellers may allow cancellations within a certain time frame or under certain conditions, while others may not allow cancellations at all. If you need to cancel a purchase, we suggest that you reach out to the seller directly to discuss your options.
On WOOVIN, it is the responsibility of the buyer and seller to agree on the handover method for their transaction. Sellers can choose to ship the products directly to the buyer, or they can arrange for a meet-up to hand over the item in person. In some cases, sellers may also have a physical store where buyers can visit and make their purchase. By providing multiple options for handover, WOOVIN offers flexibility and convenience to both buyers and sellers, making the buying and selling process as smooth as possible.
Thus, it’s important for both parties to communicate clearly and agree on the terms of the transaction to ensure a successful handover.
WOOVIN is a marketplace where you find a collection of individual sneaker stores. From sneaker heads that sell and trade a small volume, to big sneaker resellers that move loads of sneakers.
Yes, sellers can offer new and worn sneakers on WOOVIN. Sellers are permitted to offer both new and worn sneakers for sale on our platform. If the sneakers are pre-owned or have been previously worn, the seller is required to indicate the condition of the sneakers in the advertisement.
This helps to ensure that buyers have a clear understanding of the product they are purchasing, and can make an informed decision. At WOOVIN, we value transparency and honesty in all our transactions, which is why we encourage sellers to provide as much detail as possible about the condition of their products.
At WOOVIN, we list the available sizes in both EU and US sizing options, making it simple for you to compare and find the right size for you.
Buyers may request to change their shipping address after a purchase has been confirmed. It is recommended that the buyer contact the seller directly to request any necessary modifications to the shipping address. The seller will assess the request and notify the buyer if the change is possible. It is important to note that some sellers may have strict shipping policies and may not be able to accommodate address changes. Therefore, we advise buyers to double-check their shipping information at the time of purchase to ensure timely delivery.
The condition of the sneakers is rated on a scale of 1 to 10, where 10/10 means that the sneakers are new and 8/10 means that the sneakers have been worn, but are still in good condition. Feel free to ask the seller for photos to better determine the condition yourself.
Our “want to buy request” feature is a great way to find the sneakers you’re looking for, even if they’re not currently available on our platform. If you can’t find the specific pair of sneakers you’re looking for, simply submit a request through our platform and one of our sellers will be able to help you.
Once you submit your request, our system will automatically notify sellers who may have the sneakers you’re looking for. If a seller has the sneakers in stock, they will be able to message you and work out the details of the sale directly with you. This allows you to connect with sellers who have what you want and get the sneakers you’re looking for, even if they’re hard to find.
At our marketplace, the cost of shipping is dependent on the seller you’re buying from. Each seller has their own shipping policies and rates, so we encourage you to check their individual shipping information on their profile page or product listing. Some sellers may offer free shipping, while others may charge a flat rate or calculate shipping costs based on the weight and destination of the item.
When you add an item to your cart, the shipping cost will be calculated based on the seller’s shipping policies and the shipping address you provide. This allows you to see the total cost upfront and make an informed decision before completing your purchase.
We strive to provide transparent and reliable shipping information for all sellers on our platform, so you can feel confident in your purchase and know exactly what you’re paying for.
If a buyer does not receive their package from a seller, they will be entitled to a full refund. This policy applies to situations where the package is confirmed as not delivered to the buyer’s address.
To claim a refund, the buyer will need to contact our customer support team and provide necessary information such as the order number, the delivery address and evidence that the package was not received. Our team will then conduct an investigation to determine the cause of non-delivery and gather the necessary information needed to process the refund.
Selling on WOOVIN
Questions Related to Selling
WOOVIN is the first sneaker marketplace that works with memberships for sellers. There is no transaction fee for the seller. This is why we can proudly state we have a 0.0% transactions fee.
We will release the Total Payout on the Balance in Progress when the customer completes the order or after maximum 14 days after purchase.
We offer a seamless and secure payment system that makes it easy for you to accept payments from multiple methods, such as credit and debit cards, PayPal, Google Wallet and Apple Pay. You can rest assured that your funds from sales will be directly deposited into your bank account in your preferred currency, regardless of the payment method used by the buyer.
On WOOVIN it is on the buyer and seller to arrange the way of handover. Sellers can ship their products directly to the buyer or schedule a meet-up.
We recommend that you create a shipping label online, since this is clear for both seller and buyer. We also recommend you to send the sneakers double boxed, this means that you send the sneakers in the original sneaker box contained in a shipping box. This ensures that both the sneakers and the sneaker box will be damaged less quickly. Make sure that shipping is always done with track & trace and consult with the buyer about whether shipping should be insured.
Make sure you are registered as a seller and have created your own store on WOOVIN. Find the product you want to offer and click on the “sell this item ” button that is displayed below the description of the sneakers or in your products dashboard. Next, you can add your own photos and enter the asking price, size and condition of the sneakers. You can also add your own description for other information.
In addition to searching for the name, always try to search for the style code or SKU. If you still cannot find your sneaker, please fill in the model request form in your products dashboard and we will add them to the website as soon as possible.
Every member of WOOVIN is responsible for their actions. You can determine how payment will be arranged, how the package will be shipped and so on. WOOVIN is not responsible for any action taken by a seller.
Yes, sellers can offer new and worn sneakers on WOOVIN. If the sneakers are worn, the seller will indicate the condition of the sneakers in the advertisement.
The condition of the sneakers is rated on a scale of 1 to 10, where 10/10 means that the sneakers are new and 8/10 means that the sneakers have been worn, but are still in good condition. It is relevant that you clearly indicate to the buyer in advance what condition the sneakers are in. Do this by sending photos, so that no disagreement will arise about this.
Yes, of course we offer members the option to exchange, this is your own choice. It is useful as a seller to indicate in the description of your advertisement that you are open to exchange.
To transfer your funds to your bank account:
- Go to your “Balance”
- Click on “Go to withdraw”
- Click on “Request withdraw”
Your withdrawal will be credited to your bank account within 2 business days (weekends and holidays not included).
If your withdrawal hasn’t been credited to your bank account after 2 business days, please mail to firstname.lastname@example.org for further assistance.
Additional information to keep in mind:
- The minimum amount you can withdraw is €0.10.
- You can only withdraw your available balance, not any funds that are still pending.
- You can only withdraw funds to a bank account.
- You can transfer your earnings to a bank account denominated in Euros (EUR), opened in a bank within the EU.
WOOVIN provides periodic reminders via email and the chat to ensure timely shipment of your item on the platform. You will always be aware of the remaining time you have to deliver your item to the designated shipping carrier.
In the event that you miss your shipping window, WOOVIN will alert you to prevent further delays.
Failure to ship after receiving these alerts will result in cancellation of your sale, and you may be subjected to penalties such as a fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent. Additionally, your WOOVIN account may face restrictions and/or suspension. This is order to maintain the service on the platform and compensate buyers.
General asked questions
We experienced that sneaker trading has become much less fun and has become purely a hard business due to the marketplaces of today. WOOVIN is therefore a marketplace for our sneaker community. We ensure that trading in sneakers is made more fun, easier and better; we do this by means of the following:
– You can chat with each other on our marketplace, making trading in sneakers more personal, allowing you to build a network all over the world.
– WOOVIN offers sneaker sellers the opportunity to easily realize their own online sneaker store, offering sneakers has also been made many times easier by our sneakers specialized sales forum.
– Sellers do not pay any transaction costs to us, so the entire sale amount is for the seller him- or herself.
– Because all sellers are clearly displayed per sneaker model and you can filter these seller ads by size, condition and country of origin, it is very easy to find the right seller as a buyer.
– As a seller, you can offer worn sneakers on our marketplace and also exchange sneakers instead of selling them.
– You can schedule a meet up on location with a buyer or seller on our marketplace if you prefer, to avoid any problems that shipping can cause.
– On our marketplace you have everything in your own hands, so you will not be faced with any surprises. This does mean that the members themselves are responsible for their actions.
WOOVIN is a marketplace for our sneaker community and makes trading in sneakers easier, better and above all much more fun. We strive to create an innovative and user-friendly marketplace that enhances the trading experience for all sneaker enthusiasts. As we continue to improve our platform, we would greatly appreciate any feedback, tips, or ideas that can help us achieve our goal of providing the optimal marketplace for our community.
Additionally, we would be grateful for any efforts to promote and spread awareness of WOOVIN. Thank you for your valuable contributions and support.
Every member of WOOVIN is responsible for their actions. You can determine how payment will be arranged, how the package will be shipped and so on. WOOVIN is not responsible for any action taken by a member.
WOOVIN does, as much as possible to keep the platform safe and to prevent scammers. We do this in the following ways:
– Every seller must have their identity verified;
– Each user can give another user a review only once;
– WOOVIN is entitled to remove anyone who does not meet the conditions set by the platform, if a seller sells an inauthentic pair of sneakers for example;
– Users have the option to report other users for incorrect actions. We will then investigate whether the user should be removed from the platform.
– In addition, WOOVIN has created a Safe Trading for starters manual, where users can find information and tips on various topics related to safety.
In addition to searching for the name, always try to search for the style code or SKU. If you still cannot find your sneaker, please mail us at email@example.com and we will try to add them to the website as soon as possible.
At WOOVIN safety is of paramount importance. That is why we treat your data with strict confidentiality. Using the guidelines below you can help us to protect your personal data as well as possible.
– Never give your WOOVIN account details such as your login name and password to others.
– Choose an original and strong password carefully.
– Check if the web address is displayed correctly. You can do this by looking whether a green padlock is present in the address bar and by checking whether the web address begins with “https://woovin.com” .
– Beware of internet fraud through spam and fake emails. The so-called phishing e-mails can be almost indistinguishable from real e-mails, so always carefully check the e-mail address of the sender. If in doubt, contact the company.
Our platform is protected by copyright. This site is intended for own or internal use of our customers, whereby it is not permitted to reproduce the site other than by downloading and viewing it on a single computer, and / or printing a single hard copy. Without prior written permission from WOOVIN it is not permitted to reproduce, forward or make this site available to a network in any other way. It is not allowed to frame this site.
WOOVIN runs a marketplace worldwide and endeavors to incorporate additional collaborators regularly.