Ensuring the Safety and Security of Our Community

At , the safety and security of our community members is of the utmost importance. Whether you are a buyer or a seller, we are committed to ensuring that you feel safe and protected when using our platform. That is why we take a proactive approach to continuously improving the safety of our platform through the development of new tools and the implementation of strict rules and regulations.

To further enhance the safety of our community, we actively monitor and enforce our rules and regulations. We take a zero-tolerance approach to any unsafe or unethical behavior, and we are constantly working to improve our platform to ensure that it remains a safe and trustworthy place for transactions to take place.

1. Refund policy

1.1 Product not delivered

If a buyer does not receive their package from a seller, they will be entitled to a full refund. This policy applies to situations where the package is confirmed as not delivered to the buyer’s address.

To claim a refund, the buyer will need to contact our customer support team and provide necessary information such as the order number, the delivery address and evidence that the package was not received. Our team will then conduct an investigation to determine the cause of non-delivery and gather the necessary information needed to process the refund.

1.2 Refund Process

Our support team is committed to responding within 24 hours on working days. Once we receive your inquiry, we forward it directly to our intermediary, Sendcloud.  Sendcloud works closely with all major carriers across Europe to locate and resolve issues with your package as quickly as possible.

In the case of a lost or undelivered package, we, in collaboration with Sendcloud, will initiate an investigation with the carrier to determine the status of your shipment. As soon as we receive a response from the carriers via Sendcloud, we will soon update you with the latest information and next steps.

2. Clear communication

We communicate our decisions clearly to both parties involved, and provide an explanation for our policy lines.
follows a set of established policies and guidelines in order to ensure a safe and fair shopping experience for its users. Clear communication is a crucial aspect of this process, as it allows WOOVIN to keep both buyers and sellers informed about any decisions related to a transaction. In the event of a dispute or claim, will investigate the issue and provide a clear explanation of the outcome to both parties. However, it is important to note that follows the established policy lines to reach a fair and transparent resolution. This helps to ensure that all parties understand the reasoning behind the decision and that any issues can be resolved in a fair and consistent manner. Additionally, also provides the possibility of direct communication with the seller to help resolve any issues or concerns.

3. Continual improvement

We will continuously review and improve our safety procedures to ensure that they are fair, efficient and effective.
For continual improvement is an important aspect of the buyer protection policy. This means that we are committed to regularly review and update its safety procedures to ensure that we are fair, efficient, and effective. takes user feedback and complaints into account when making changes to its policy. also monitors trends in fraud and other forms of abuse on the platform, and uses this information to identify areas where improvements can be made. is dedicated to research and stay updated with the latest best practices in online marketplace security, and to implementing them on the platform. The company is committed to providing a safe and secure shopping experience for its users, and is always working to improve its policies and procedures to achieve this goal.