Return policy

Need to return?

Please contact the store directly through the WOOVIN chat.

You can find the chat button in your email or directly search for the store on . Click on the chat button to inquire about the possibility of returns.

Please note:

On WOOVIN, we work with both private sellers and business sellers. According to the law, business sellers are obligated to accept returns, while private sellers are not. Therefore, always check before making a purchase whether returns are possible! Fortunately, we collaborate with many business sellers on WOOVIN, and often it is possible to process returns.

Click here for the Return requirements.

Return policy lines

1.1 Return period

Sellers on have the discretion to accept or decline returns. If a seller chooses to accept returns, they may offer a return policy of 14 or 30 days from the date of purchase. The return policy for each seller is clearly stated on their product page.

1.2 Initiating a return

To initiate a return, please contact the seller directly through ‘s messaging system. Provide the reason for the return request and the seller will provide you with the necessary instructions on how to proceed with the return.

1.3 Return shipping costs

The shipping costs for the return will be determined by the seller’s policies. To obtain information on the return shipping costs, please contact the seller directly through ‘s messaging system. The seller will provide you with the necessary instructions and any applicable details regarding shipping costs.

1.4 Customer support

If you have any questions or concerns regarding our return policy, please do not hesitate contact the store directly through our chat system.