✓ 48-hour average shipping
✓ Trustpilot rating 4.7/5
✓ 14-day return policy
✓ Authentic sneakers
✓ Verified stores
Check your order status
To track your order status or engage in a conversation with your store, kindly provide your email address and order number in the fields below.
Track your order status
Wonder what the status of your order is?
Check your order status here.
Frequently asked questions
Normally, our stores ship orders within an average of 48 hours; however, please note that our maximum processing time is 5 business days. Therefore, every order is processed within 1-5 business days.
Once the order is shipped, you will receive an e-mail containing the tracking number, which will allow you to monitor the delivery progress closely.
If you have any questions regarding the shipment, please engage in a chat with the store.
The store will manage the return process for you and will handle your return request.
You can initiate contact with the store through our platform’s chat feature to facilitate the return. You can easily find the store in your confirmation email or through the Check your order page.
If you want to cancel your order, this can usually be done before the sneakers have been shipped.
You can initiate contact with the store through our platform’s chat feature to facilitate the cancel. You can easily find the store in your confirmation email or through the Check your order page.
Our stores are happy to assist you with your inquiry. You can initiate contact with the store through our platform’s chat feature. You can easily find the store in your confirmation email or through the Check your order page.
Refunds are usually received within 3-5 business days, but this depends on the payment method used. Depending on the payment method used, it may take a few additional business days. If you haven’t received your refund within 7 business days, feel free to reach out to WOOVIN support for assistance.
Additional questions
Once the package has been signed by the store, it takes up to 5 business days for the money to be deposited into your account.
No unfortunately not, if the sneakers show signs of wear, the store cannot accept them anymore. Therefore, the return will be rejected. New
Condition: To be eligible for a return, sneakers must typically be in new, unworn condition. This means they should not show any signs of wear, dirt, or damage.
Inspection: Upon return, stores usually inspect the sneakers for signs of wear. Even minimal signs of wear, such as scuffed soles or creased leather, can lead to the return being rejected.
If your return shipment has not arrived at store, please contact our customer service. Make sure you have your shipping receipt and tracking number ready, so we can assist you as soon as possible.
You have 14 days from the date of receipt to return your order. Ensure that the items are in their original condition and packaging to be eligible for a full refund.
To make the return process as easy as possible for the buyer, WOOVIN allows you to choose any shipping carrier. You can purchase your own return label online or at the post office and easily send it back.
